Custom Orders & FAQ

Have an idea that is not quite covered by the options in a listing? Send us a note before you order. We’d love to hear who it’s for and what you’re imagining.

Contact Amanda about your idea

Custom orders

When you reach out, include the item you’re interested in, the wording or name you want, your preferred colors, quantity, and the date you need it. If you have a reference photo, mention that too. We’ll let you know what is possible and the best way to order.

Personalization

Choose from the options shown on each product page and enter names, dates, or wording exactly as you want them embroidered. Please double-check spelling and punctuation before checking out. We make your piece using the details submitted with the order.

When will my order be ready?

Production time can vary by item and season. Please check the current timing in the product description. If you need a gift by a firm date, contact us before ordering so we can tell you whether that timing is realistic.

Can I change or cancel an order?

Contact us as soon as possible. Many pieces are made or personalized specifically for you, so changes and cancellations cannot be guaranteed once production has begun.

Returns and order problems

Personalized and made-to-order pieces generally cannot be returned simply because the customer changed their mind. If your order arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and photos so we can make it right.

Team, school, and group orders

Yes, depending on the design, quantity, and timing. Send us the details before ordering and we’ll talk through the best approach.